Transaction Procedures
We have a standard procedure to follow once a purchase has been made.

After your payment has successfully gone through we will be sent a notification email of your purchase, after we receive that we will send you a confirmation email with details of your purchase, this will simply notify you of delivery details, and reconfirm your booking, if there is any problem with your order, or there was a misunderstanding with the transaction, this will be where you can notice it and bring it to our attention.

After your card has cleared we will post out the tickets the very next day if they are in stock, and we will send out another email to you informing you that we have posted your tickets, and when you should expect them.

If we do not have the tickets in stock we will of notified you in our first email or letter, and you should expect your tickets to be shipped out to you no later then 10 days before the event, unless otherwise stated. But it should be noted that in extreme and rare cases, you may not get your tickets until 1-2 days before the event. Most tickets are sent out months in advance, but it is not unusual to receive your tickets only 9 days before the event, once again as soon as we post the tickets, you will receive an email notification.

Once we have posted your tickets you should receive them by 1pm the next working day, in very few cases it can be later then 1pm, but this is rare.

After you have received your tickets we would appreciate an email to confirm this, and then our business is done with you and we hope you have a great time at the event and that you decide to buy from us again soon.

Premier Tickets Limited reserves the right to cancel any order at any time.